Terms of Service
Last Updated: December 11, 2024
Welcome to Play Hideaway! By using our website, booking our services, or engaging with our content, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please refrain from using our website and services.
1. Acceptance of Terms
By accessing or using Play Hideaway’s website and services, you acknowledge that you have read, understood, and agree to abide by these Terms of Service, along with our Privacy Policy and any other applicable policies. We may update these terms at any time, and such changes will be posted on this page. The "Last Updated" date at the top of this page will reflect the most recent changes.
2. Use of Services
Play Hideaway provides a variety of services, including but not limited to:
Drop-in play
Classes and programs for children and families
Event and birthday party rentals
Membership and subscription services
By booking or using any of these services, you agree to abide by the specific policies associated with each service, such as booking, cancellations, and membership terms.
3. Eligibility
To use our services, you must be at least 18 years old or the age of majority in your jurisdiction, and you must have the legal capacity to enter into a binding contract. If you are under 18, you may use our services only with the supervision of a parent or guardian.
4. Booking and Payments
Booking: Pre-registration is required for classes and programs. Reservations for drop-in play, classes, and events are subject to availability. We recommend booking in advance during peak times (weekends, holidays).
Payment: Payment for services must be made in full at the time of booking. We accept various forms of payment, including credit cards and other electronic payment methods through secure third-party processors.
Pricing: Prices for services and events are listed on our website and are subject to change without notice. Any price changes will be communicated to you before booking or purchasing.
5. Cancellations and Refunds
Drop-in Play and Passes: Drop-in play, multi-day play passes, and memberships are final sale. However, we understand that life can happen, and will work with you to accommodate changes or issues as best as we can.
Class and Program Cancellations: If you need to cancel a class, please provide at least 24 hours' notice before the first class for a full refund. Cancellations made after the first class will incur a 50% cancellation fee.
Birthday Party and Event Rentals: A non-refundable deposit is required to secure your event booking. Cancellations made 14 days or more before the event are eligible for a full refund minus the deposit. Cancellations made within 14 days of the event will not receive a refund.
6. Code of Conduct
Respectful Behaviour: All visitors, including children and adults, are expected to treat one another with respect and kindness while in our facility. Play Hideaway is committed to maintaining a welcoming and inclusive environment.
Supervision: Parents and guardians are responsible for supervising their children at all times while using the facilities. Any disruptive, harmful, or unsafe behavior may result in removal from the premises.
No Photography or Filming of Others Without Permission: While we encourage sharing your Play Hideaway experiences on social media, please do not photograph or film other guests, especially children, without their permission. Play Hideaway reserves the right to ask individuals to leave if they violate this policy.
7. Limitation of Liability
Assumption of Risk: By using Play Hideaway’s services, you assume all risks associated with your participation in activities and use of the facilities. Play Hideaway is not liable for any injuries, accidents, or damages that occur during your visit.
Loss or Damage: Play Hideaway is not responsible for any lost, stolen, or damaged personal items while you are at the facility.
Health and Safety: We reserve the right to deny entry to any individual who appears to be ill or showing symptoms of contagious diseases (e.g., fever, cough). Please review our Illness Policy for more information.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as outlined in the Privacy Policy.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Play Hideaway. We are not responsible for the content, privacy practices, or terms of service of these external sites. We encourage you to review their terms and policies before engaging with them.
10. Intellectual Property
All content on the Play Hideaway website, including text, images, logos, graphics, videos, and trademarks, is the property of Play Hideaway or its licensors and is protected by copyright and intellectual property laws. You may not use, copy, or distribute any content from our website without prior written permission.
11. Termination of Services
Play Hideaway reserves the right to suspend or terminate your access to our services at any time, without notice, for any reason, including if we believe you have violated these Terms of Service or any applicable law.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Canada. Any disputes arising from or related to these terms will be resolved in the courts of the Superior Court of Justice in Ontario.
13. Changes to Terms of Service
Play Hideaway reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review these terms periodically to stay informed about our policies.
14. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
Email: hello@playhideaway.ca
Address: 5-1080 Tristar Dr., Mississauga, ON L5T 1P1