FAQ

  • What age group is Play Hideaway designed for?

    Play Hideaway offers a variety of services tailored to children of all ages. Our indoor play space is specifically designed to support early childhood development for children aged 0 to 6 years old. For older siblings, we provide tables where they can relax, do homework, or enjoy some downtime. Our classes and programs cater to different age groups, with detailed age ranges provided in each program description. Be sure to check back regularly or join our mailing list to stay updated on new classes and upcoming programs.

  • Do I need to book in advance for drop-in play?

    Yes, all play passes must be booked in advance (same-day bookings are welcome!). You can reserve your spot online through our website or give us a call to book.

  • Can I host a birthday party at Play Hideaway?

    Yes! We offer birthday party rentals and packages that include private event spaces and amazing add-on options. Check out our Birthday Party page for details or contact us to inquire about your party.

  • What safety measures do you have in place?

    The safety and well-being of our families is a top priority. We maintain clean, secure environments with age-appropriate equipment, a trained staff, and safety protocols in place, including childproofing and supervision guidelines.

  • Can I use Play Hideaway for school or group outings?

    Yes, we offer group bookings for schools, daycare centers, and other organizations. Contact us for group rates and available activities that can be customized for your group’s needs.

  • Is there food and drinks available on-site?

    Yes, we offer coffee, tea, and a selection of snacks and refreshments. You are also welcome to bring your own food, but please enjoy it outside the play area. For everyone's safety, our space is nut-free.

  • How can I get involved with Play Hideaway’s community initiatives?

    We love engaging with the community! If you’d like to get involved, whether through partnerships, or donating to our scholarship and free essentials program, please contact us at hello@playhideaway.ca.