Privacy Policy

Last Updated: December 11, 2024

Play Hideaway is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us when you visit our website, book services, sign up for our newsletter, or interact with us in other ways. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, mailing address, and any other information you provide when booking services or signing up for programs.

  • Payment Information: Credit card details or payment processing information when making a purchase (Note: We use secure third-party payment processors, and we do not store your full payment details).

  • Usage Data: Information about how you interact with our website, including your IP address, browser type, pages viewed, and referring URLs.

  • Cookies: We may use cookies to improve your experience on our website and track usage for analytics purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: To complete your bookings, purchases, and reservations for our services.

  • To Improve Our Services: To understand your preferences and enhance your experience at Play Hideaway.

  • To Communicate With You: To respond to your inquiries, send promotional emails, newsletters, and updates on upcoming events or changes to our policies.

  • For Marketing and Advertising: To personalize advertising and content for you.

  • For Legal and Regulatory Purposes: To comply with applicable laws and regulations.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it. These measures include:

  • Encryption: Your personal and payment information is encrypted using SSL (Secure Socket Layer) technology.

  • Access Controls: Only authorized personnel have access to your personal information.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist in operating our website, processing payments, and providing services (e.g., email marketing platforms, payment processors). These parties are obligated to maintain the confidentiality and security of your information.

  • Legal Compliance: We may disclose your personal information when required by law or to comply with legal processes, such as a subpoena or court order.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device. They help us analyze web traffic, personalize content, and remember your preferences.

You can control cookie settings through your browser. If you prefer not to have cookies placed on your device, you can adjust your browser settings to refuse cookies, but this may impact the functionality of our website.

6. Your Data Protection Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete personal information.

  • Deletion: You may ask us to delete your personal data, subject to certain legal exceptions.

  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

  • Data Portability: You may request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at [contact@playhideaway.com] or via our contact page.

7. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by Play Hideaway. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Play Hideaway is intended for families with young children. We do not knowingly collect or solicit personal information from children under the age of 13. If you believe we have collected personal information from a child, please contact us immediately so that we can delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: hello@playhideaway.ca
Address: 5-1080 Tristar Drive, Mississauga, ON L5T 1P1